Don’t change it! – 8 ways to wean reluctant users off legacy systems

No doubt, the biggest mantra for a UX professional is to focus on the user, and rightfully so. Even though most users should never design a system by themselves, it makes perfect sense to talk to them, observe as they perform routine tasks, and engage them in workshops and usability testing.

After all, users know what’s best for them. Or do they?

Read More