• Don't make me think !

    Musings on user experience

Chatbots are gaining momentum in the digital space, and with them comes a clear shift from the right to the left brain, from layout and design to content and logic. Luckily, as UX professionals, we usually have a rather split personality and are comfortable on both sides. Also lucky for
Conversational interfaces are a big deal. It’s not hard to imagine a day when they will have more name recognition than the brands that conceived them. Alexa, Siri, Cortana … today they are “one size fits all”. But tomorrow’s CUIs – whether voice or chat – will ultimately be personalized. Sometimes there’s nothing more creative than comedy to
A conversation with Julio Serje – UNISDR data scientist Part 4 of 4 Whitespace: Yes, our agency was fortunate to be involved in helping you create the concept for the Sendai Framework Monitor. This was quite a complicated application to conceive, with many different roles, regional layers and reporting cycles running over a
Porto Príncipe (Haiti) - Nas ruas do bairro de Bel Air, pessoas caminham pelos escombros. Algumas construções pegam fogo, pessoas resgatam objetos em edificios totalmente destruídos depois do terremoto
A conversation with Julio Serje – UNISDR data scientist Part 3 of 4 Whitespace: That dovetails into the topic of the Sendai Framework, and how people are organizing worldwide around that. Maybe you could give us an overview? Which institutions are involved and what are the aims of the framework? Julio Serje: The framework is
A conversation with Julio Serje – UNISDR data scientist Part 2 of 4 Whitespace: You mentioned poverty as a factor. Are there other factors involved? And do you think that disasters are increasing due to climate change or the fact that we’re building more along coastlines? What’s the exposure equation and how does
A conversation with Julio Serje – UNISDR data scientist Part 1 of 4 In 2017 Whitespace was selected by UNISDR to work on a project of global importance. We were tasked with designing a prototype for a system that would allow Nation States to monitor progress on targets and indicators for the Sendai Framework for
UX Leaks: Myths and Realities about User Experience is the title of a roundtable discussion with Whitespace founders Julia Borkenhagen and Jesse Anton. This presentation was hosted by ilem Group and delivered at SITB Geneva on May 31, 2017. UX Leaks: Myths & Realities about User Experience from Jesse Anton
Customer experience (CX) remains a top priority for online businesses. What emerged as a trend in 2014 is now a strategic mandate for E-Commerce managers. According to a recent survey by eConsultancy and Adobe, companies and agencies rank “Optimising the customer experience” at the top of the list of exciting
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Whenever I see 3 little dots on user interfaces – known as an overflow menu icon – I have to think of Mamma Mia, the movie. Remember when the girl (Amanda Seyfried) reads her mother’s (Meryl Streep) diary about her wild years? “…and then… DOT DOT DOT!” For a refresher, watch:
What’s the point of SharePoint? If asked, most kindergarteners would say it’s about sharing. Of course it’s also about collaboration and communication, but sharing stuff is where SharePoint really shines. This was just what a recent intranet project of ours was about: sharing team information that is buried in a
At Whitespace, we follow a user centered design (UCD) process as defined under ISO 9241-210. This means an active involvement of the stakeholders and the end users throughout the project lifecycle, as well as an iterative design and development phase that includes user testing. User Centered Design (UCD) Process   Our UCD
It was a grey and stormy Sunday afternoon. The Geneva sky, as William Sheller put it so accurately in his song Genève*, was “bien bas”. So I headed to the MEG, the Musée d’Etnographie de Genève, which has been remodelled in recent years. The new setting is in an immense hall
There has been lots of discussion in the UX community about the compatibility or not of agile development and the principles of user centered design (UCD). The fact that developers are aiming to produce something fast in small iterations can have a scary note to it – best captured in Alan
No doubt, the biggest mantra for a UX professional is to focus on the user, and rightfully so. Even though most users should never design a system by themselves, it makes perfect sense to talk to them, observe as they perform routine tasks, and engage them in workshops and usability
Most requirement lists contain a “make it simple” or “make it user-friendly” request. Easy to say – not so easy to do. In fact, making a complex system appear simple and intuitive is hard work. It requires a thorough user-centered and collaborative approach. In the end, the pay-off is not just
I recently had the opportunity to manage the redesign of the International Trade Centre website – a site in 3 languages with approximately 7000 pages. To improve the usability of the site, we changed the navigation architecture, modernized the design, moved the whole site to a responsive framework, cleaned up
Much has been written about the value of user experience (UX) and how a user-centered design approach can help organizations avoid some of the classic pitfalls that cause IT projects to go over budget, extend past deadlines, or fail outright. Most of the discussion focuses on revenue and cost saving metrics. While
Created by a gathering of developers in early 2001, the agile manifesto espouses a number of beliefs that are very much in line with user centered design (UCD). One of these is: “Individuals and interactions over processes and tools” The agile approach was conceived so that software could be developed faster. To better
Feedback messages have come a long way since the time of Abort – Retry – Fail. For those of you too young to remember a world without graphical interfaces, those are DOS messages. Today’s feedback messages are rather more creative and playful, to the point where people have started making
Remember Girls just wanna have fun, the hit single by Cyndi Lauper? (If you don’t then you’re too young to have experienced the greatest era of pop: the ’80s. Read to the end of this article and I’ll give you a taste of what you’ve been missing.) The idea that
Every object or system we interact with has a user experience. It can be good or bad, satisfying or frustrating, depending on how much effort has been spent thinking about how people will actually use it. Just as we may struggle with the remote control of the TV or with
9h30 – “Ok, let’s do the stand up!” Between five to 10 people promptly gather around the whiteboard every morning and give updates on their work, raise flags when they are blocked or when they need help… who is to say that agile projects are chaotic? For the past couple
User testing still has an aura of complexity around it – people think of it as time and cost-consuming, and often dispensable. “Why test this, we should know what’s best, after all, we are the experts and it will add cost!” Truth is, people who conceive applications usually don’t know